Contact
Contact us
Questions, feedback, or help with a conversion? Email our support team.
For general inquiries, support, or feedback, email:
Common questions
Before reaching out, you may find answers in our FAQ section on the homepage. Here are some quick answers:
How do I convert HEIC to PNG?
Simply drag and drop your HEIC files onto the converter on our homepage, or click "Choose Files" to select them. Your converted PNG files will be ready for download in seconds.
Is my data safe?
Yes. Files stay on your device. Conversion and downloads happen in your browser, and your files are never uploaded. Read more in our Privacy details.
What file formats do you support?
We currently support HEIC and HEIF input formats, with PNG and JPG output options.
Are there file size limits?
Yes — up to 20 files per batch, 25 MB per file, and 100 MB of input per batch. These limits help ensure smooth performance for all users.
Helpful details to include
Please tell us which converter you used, your browser and device, and the exact error message if one appeared. This helps us reproduce the issue. Do not send original photos, private file paths, or other sensitive information unless it is essential for your request.
Privacy questions
For questions about local processing, metadata removal, or anonymous usage analytics, read our Privacy details or email support@heic-topng.com.